Important Update

Thank you for your continued support and patience following the cyber security incident we experienced at the start of April. We apologise to all those who were affected.

We are through our recovery phase and expecting this website to be back up and running soon. All our phonelines are operational for repairs and collections.

All service centres are also operational and can be contacted on the number shown on your equipment. Our clinical teams are present to support managing risk, safeguarding and product identification.

We continue to work tirelessly to restore full functionality safely and swiftly and to minimise disruption for service users, commissioners and prescribers.

Contacting Us

  • Urgent enquiries: Please contact your prescriber who can now raise requests as normal.
  • Services users:  Our phone lines are operational for repairs and collections and all service centres can be contacted on the number shown on your equipment.
  • Journalist enquiries ONLY: nrs@secnewgate.co.uk
  • DPO or data enquiries: DPO@nrshealthcare.co.uk

Service Centres

Details of our local service centres are set out below:

Local Service Centres

Location

Services

Address

Phone

Email

Berkshire

ICES
TECS
Safe+Well

Units 1-3, Ely Road,
Theale,
Berkshire,
RG7 4BQ

0344 893 6960

enquiries@berkshire.nrs-uk.net

Blackburn with Darwen

ICES

Blackburn with Darwen Community Equipment Services,
315 Four Oaks Road,
Preston,
PR6 8AP

0300 100 0259

enquiries@bwd.nrs-uk.net

Bournemouth, Christchurch, Poole and Dorset

ICES

498 Wallisdown Road,
Bournemouth,
BH11 8PT
Unit 50B
Enterprise Business Park, Piddlehinton,
Nr. Dorchester,
Dorset,
DT2 7UA

0344 893 63 64

enquiries@equipforliving.nrs-uk.net

Brighton & Hove

ICES
Safe+Well

Unit 1 Clarks Industrial Estate,
Newtown Road,
Hove,
East Sussex
BN3 7BA

01273 894 350

enquiries@brightonandhove.nrs-uk.net

Buckinghamshire

ICES
TECS
Safe+Well

NRS Healthcare,
Unit 1 Millennium Point,
Broadfields,
Aylesbury,
HP19 8YH

0345 123 8248

enquiries@bucks.nrs-uk.net

Cambridgeshire & Peterborough

ICES
Safe+Well

NRS Healthcare,
Unit B1,
St Peters Ind Park,
Tower Close,
Huntingdon
PE29 7DH

0345 121 3456

enquiries@cambspeter.nrs-uk.net

Doncaster

ICES

Unit 16 Delta Court
Sky Business Park
Doncaster
DN9 3GN

0300 100 0243

enquiries@doncaster.nrs-uk.net

East Riding & Hull

ICES
Safe+Well

Units 34/36, Melton Enterprise Park,
Redcliffe Road,
Melton,
Hull
HU14 3RS

0344 8936375

enquiries@her.nrs-uk.net

East Sussex

TECS

NRS Healthcare
Unit D, Northbrook Trading Estate
Northbrook Road
Worthing
West Sussex
BN14 8PN

0300 100 0260

tecs@eastsussex.nrs-uk.net

Herefordshire

ICES

Unit 3a Thorn Business Park
Rotherwas
Hereford
HR2 6JT

0300 100 0045

enquiries@herefordshire.nrs-uk.net

Kent

ICES
Safe+Well

Unit 1,
Larkfield Mill,
Bellingham Way,
Aylesford
Maidstone
Kent
ME20 6SP

01622 235300

enquiries@kent.nrs-uk.net

Lincolnshire

ICES
TECS
Safe+Well

 

Wheelchair

Unit 1, Orchard Park,
Alma Park Industrial Park,
Isaac Newton Way,
Grantham,
Lincolnshire
NG31 9RT

ICES:  0345 121 2031
TECS:  01476 852492

Wheelchairs: 0808 169 9677

ICES:  enquiries@lincoln.nrs-uk.net
TECS:  telecare@lincoln.nrs-uk.net

Wheelchairs: wcsenquiries@lincoln.nrs-uk.net

London

ICES

 

0300 100 0253

enquiries@london.nrs-uk.net

Northern Ireland

Wheelchair

4C Altona Road,
Blaris Industrial Estate,
Lisburn,
Co.Down,
BT27 5QB

0289 267 2888

modifications@belfast.nrs-uk.net

North Yorkshire

TECS
Wheelchairs

Unit 13,
Bleriot Way,
Stirling Park,
Clifton Moor,
York
YO30 4WU

TECS: 01904 221473

Wheelchairs: 01904 654052

TECS:  telecare@northyorkshire.nrs-uk.net

Oxfordshire

ICES
TECS

NRS Healthcare
Unit 8, Longlands Road
Bicester
OX26 5AH

01869 225 420

enquiries@oxfordshire.nrs-uk.net

Portsmouth

ICES

Unit E6 & 9 Voyager Park,
Portfield Road
Portsmouth
PO3 5FL

0333 240 8334

enquiries@portsmouth.nrs-uk.net

Plymouth

ICES

Unit 18,
Hearder Court,
Beechwood Way,
Langage Business Park,
Plympton,
Plymouth,
PL7 5HH

0800 9887344

enquiries@plymouth.nrs-uk.net

Southampton

ICES

Unit B, Centurion Park,
Bitterne Road West,
Southampton,
SO18 1UB

0333 240 8335

enquiries@southampton.nrs-uk.net

Torbay

ICES
TECS
Safe+Well

Unit 1 Torbay Business Park
Woodview Road
Paignton
Devon
TQ4 7HP

For ICES: 0300 100 0047
TECS: 0300 100 0255

ICES:  enquiries@torbay.nrs-uk.net


TECS:  tecs@torbay.nrs-uk.net

West Sussex

TECS

NRS Healthcare
Unit D, Northbrook Trading Estate
Northbrook Road
Worthing
West Sussex
BN14 8PN

01903 948200

tecs@westsussex.nrs-uk.net


Frequently Asked Questions

What happened?

NRS Healthcare experienced a cyber security incident at the start of April.  We are truly sorry for the inconvenience that this has inevitably caused, and we thank you for your ongoing patience and support.

What has NRS Healthcare done to manage the situation?

On identifying the cyber security incident, all systems were immediately taken offline and our business continuity plan was implemented, including appointing external specialists to help us understand the extent and impact of the issue. We complied with our regulatory obligations including notifying the ICO. We are working to fully restore all our services and progress is being reported regularly to commissioners and prescribers.

How could this happen?

The frequency and intensity of these cyber incidents is constantly increasing. NRS Healthcare takes the protection of its systems and data very seriously but despite professional security precautions, they cannot always be prevented.

What are you currently doing?

We are taking this incident very seriously.  The NRS Healthcare team has been working tirelessly to restore our services following the cyber security incident.  In parallel, external forensic IT specialists have been working to understand precisely what has happened, as quickly as possible.  This is a complex process and NRS Healthcare will reach out to stakeholders when there is sufficient information. 

Staying safe online

For advice on how to stay safe online, see:

https://www.ncsc.gov.uk/guidance/data-breaches

https://www.met.police.uk/advice/advice-and-information/fa/fraud/personal-fraud/prevent-personal-fraud/.

This page was last updated at 15h00 on 15 May 2024.